If you had other issues with the order, like missing items or a long delay, you are more likely to get a partial refund.There are three separate parties on Uber Eats: Instead, you have to report your issue in the Get help section of the order receipt or at, and Uber may offer a refund. There is no direct way to request a refund. And if you’ve received too many refunds in the past, Uber may decline to give you additional refunds. You will most likely get a full refund if your order doesn’t arrive at all.įor many issues, you will only receive a partial refund or no refund at all. You might want a full refund if you’re upset with your Uber Eats order. However, you might not get a refund if the order was a ‘leave at door’ order and the driver has photographic proof that they dropped off the order. Scroll to “ Get help” in the order receipt and select “ My order never arrived.” If your order never arrived, you can report the issue and get a refund. Don’t contact your driver about missing items after the order is complete-they can’t do anything about it! Order never arrived
Your Uber Eats driver can’t replace any missing or incorrect items. In the order receipt, scroll to “ Get help” and select “ Wrong or missing items.” If your order was missing items, or you received the incorrect items, you can report the issue to Uber Eats and get a refund on those items. You don’t need to call customer service to get help with the most common problems. You can address most of the typical problems with an order by using the help features in the app. Visit to report common issues Common Uber Eats problems & solutions First, find the order that you’re having an issue with, then select an issue from the menu.Īfter you submit the issue, a message thread with Uber customer support will begin. The tools at are similar to the ones in the “Get help” section of the Uber Eats app. After you sign in, you will be able to select from your orders and select the problem you had with the order. You can also contact Uber Eats customer service at /ubereats. Depending on the situation, you may receive a partial or full refund.
Problems with applying promotions and free creditsĪfter you select an issue and provide more detail, a conversation thread with Uber customer support will begin.
The ‘Get Help’ feature is where you can report common issues like: Every order has a “Get help” button that leads to customer service options
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